FREQUENTLY ASKED QUESTIONS
Frequently asked questions
New this year! Mrs. Claus' Cottage Bakery is a fun new experience at Santa's Cottage on Saturdays and Sundays through November and December. Join Mrs. Claus for a visit in her Cottage Bakery where you can take family Christmas photos and help Mrs. Claus with cookies!
Your visit wouldn't be complete without decorating your own cupcake and making your own ornament to take home with you!
Your visit includes 15 minutes with Mrs. Claus and an additional 15 minutes for you and your family to explore the Outdoor Gallery.
IMPORTANT: Mrs. Claus' Cottage Bakery Visits DO NOT include a visit with Santa or access to Santa's Workshop.
Our minimum charge for a visit at Mrs. Claus' Cottage Bakery is $60.00 (+HST). This includes admission for up to 4 people (adult or child). You can bring more people with you! Every additional person arriving with your party will be charged $15.00 (+HST) at the door at the time of your visit. If an "additional person" is a baby under 2yrs old, there is no additional cost for them. If you have less than 4 people, the minimum charge still applies.
To book a visit at Mrs. Claus' Cottage Bakery, please reach out to us on our Facebook page or by emailing mrsclauscottageoshawa@gmail.com.
Booking will be available starting September 1st, 2025.
Families who have booked a Santa Visit or Jingle Mingle Visit may also book a Mrs. Claus visit too!
NOTE: please be aware, Mrs. Claus' Cottage Bakery is not a peanut free facility. We cannot accommodate dietary restrictions at this time.
Santa's Cottage is an appointment only, personalized visit with Santa in his cottage which happens to be in North Oshawa! You come at a pre-arranged time with your family and you can take your own photos with Santa! Included with your visit with Santa, your family has access into The Outdoor Gallery which has many different displays and lights to take photos with!
The Outdoor Gallery is an appointment only outdoor experience that features a number of amazing photo op features for your family to enjoy! These visits do not include a visit with Santa. All features have been built and hand painted by Santa himself and each year we have new displays for visitors to enjoy! .
The Jingle Mingle is back this year! A visit with Santa in his North Pole office! The Jingle Mingle is an appointment only visit which includes a visit with Santa and time to explore the Outdoor Gallery. Jingle Mingle appointments will be held Tuesday and Thursday evenings between November 1st- December 23rd and then for a very limited number of times December 26th & 27th
All booking is done through our website and third party ticketing service. Release dates for tickets are staggered through the summer. On a release date, head to our website, go to the appointment type page, and click "Book Now" at the bottom of the page.
Santa Visits are released July 1st and August 1st at 9:00am EST
Jingle Mingle Visits are released September 1st at 9:00am EST
Outdoor Gallery Only visits are released September 1st at 10:00am EST
No! The best part of Santa's Cottage is that you don't have to wait in a line and your family has your own personal time with Santa or in The Outdoor Gallery pre-booked! Please only come during your pre-arranged appointment!
Nope! The number of people you bring to your appointment is your choice. The minimum charge includes admission for up to 4 people (adult or child). Any additional people you bring with you will be subject to the additional charge at the door. If your party is less than 4 people- the minimum charge still applies.
Due to the high volume of people trying to book appointments at Santa's Cottage, we CANNOT process cancellations and/or rescheduled appointments.
Appointments are first come first serve and the minimum charge required upon booking is NON-REFUNDABLE. If you wish to offer your appointment to a friend or family member you may do so, however standard booking policy applies.
SANTA'S COTTAGE OPERATES REGARDLESS OF WEATHER CONDITIONS!! If circumstances arise where unexpectedly Santa is unable to take visitors, Santa's Cottage will work hard to reschedule with you.
If you have passed along your ticket to a friend, you must transfer them the ticket! Please check out the instructions in the following link on how to transfer your appointment to someone: https://help.aftontickets.com/knowledgebase/how-to-transfer-a-ticket-to-a-friend/
If you have a question that wasn't covered above please send us an email at santascottageoshawa@gmail.com